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FAQs

Our most frequently asked questions.

Rooms

DO YOU HAVE ACCESSIBLE ROOMS?

We have 3 guestrooms with ADA accesories. Most areas and facilities at the resort are also accessible to disabled persons.

IS MY ID/PASSPORT REQUIRED AT CHECK-IN?

A valid government-issued photo ID is required at the time of check-in.

WILL YOUR ROOMS ALLOW ROLLAWAY BEDS, BABY COTS AND CRIBS? IS THERE A CHARGE?

Yes, there is a small cost for rollaway beds, though baby cots and cribs are free of charge. However, not all the rooms are large enough to take extra beds and cribs.

Check here for more information or contact Crown Plaza Resort Guam directly on +1 (671) 646 5880. Supply is limited, so please make sure to inquire at the time of booking.

WHAT AGE DO KIDS STAY FOR FREE?

Kids stay free up to the age of 11 in existing bed (an additional charge applies if a rollaway bed is required).

ARE THERE HAIRDRYERS, IRONS AND IRONING BOARDS IN THE ROOMS?

All rooms have hairdryers. Irons & ironing boards are available upon request from Housekeeping.

DO THE ROOMS HAVE MICROWAVES?

A microwave is available upon request, based on availability. We have a limited supply of microwaves, and should one not be available during your stay, we provide a microwave oven in the lobby by Infinity Bar for use by our guests.

IS THE HOTEL ENTIRELY NON-SMOKING?

All our guestrooms are non-smoking (though smoking outside on the balcony is permitted), and the resort also has a dedicated area for smokers.

I BOOKED ON A WEBSITE OTHER THAN THE HOTEL WEBSITE AND NOW I NEED TO MAKE A CHANGE TO MY RESERVATION. HOW DO I DO THIS?

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

WHAT TIME IS THE HOTEL CHECK-IN AND CHECK-OUT?

Crowne Plaza Resort Guam’s standard check-in is from 15:00 and check-out is 12:00, however it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

CAN I BOOK A LATE CHECK-OUT?

If you wish to book a late check-out (extend your check-out time), additional charges will apply and it is subject to availability. Please make a request at the time of booking.

Check here for more information.

CAN I BOOK AN EARLY CHECK-IN?

It is possible to confirm an early check-in prior to the day of your reservation by paying an additional fee, though it is subject to availability. Early check-in may be provided free of charge on the day of your reservation if the room is ready earlier than 15:00, though is also subject to availability.

Check here for more information.

CAN YOU STORE MY LUGGAGE BEFORE CHECK-IN OR AFTER CHECK-OUT?

It is definitely possible to store your luggage with our concierge before check-in and after check-out for your convenience.

WHAT IS THE PROCESS TO CANCEL MY RESERVATION DIRECTLY WITH THE RESORT?

Please cancel prior to your stay to avoid a cancellation fee. Cancellation of your reservation is subject to the resort’s cancelation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.

Restaurant

DO YOU HAVE CHILDREN'S MENUS?

Crowne Plaza Resort Guam’s The Terrace buffet caters to a variety of tastes, including child-friendly dishes, though does not offer a seperate menu.

DO YOU OFFER ROOM SERVICE?

Yes, we have room service 24 hours a day, 7 days a week.

WHAT IS THE DRESS CODE AT THE RESTAURANTS?

The dress code at Crowne Plaza Resort Guam’s The Terrace and Japanese teppanyaki require smart casual clothing. No wet swimwear or towels. Guests can wear relaxed casual at Infinity Bar.

DO YOU CATER TO VEGETARIANS AND VEGANS?

Our The Terrace has great vegetarian menu options. Should you require vegan menu items, please consult with the Executive Chef upon your arrival who will be happy to assist you.

DO I NEED TO MAKE A RESTAURANT RESERVATION IN ADVANCE?

Although not mandatory, we recommend that you make a reservation in advance so as not to be disappointed!

Facilities

ARE POOL TOWELS PROVIDED?

Yes, pool towels are provided at the Pool Center free of charge.

DO YOU HAVE VALET OR SELF-PARKING?

Self-parking is available in our main parking lot.

DO I NEED TO RESERVE A CAR PARK IN ADVANCE?

Our resort parking does not require a reservation and is free of charge.

DO YOU HAVE AN ATM ON PROPERTY?

Yes, a Bank of Hawaii ATM is available to guests in the Crowne Plaza Resort Guam lobby area.

WHAT TYPE OF NIGHT ENTERTAINMENT IS OFFERED?

Crowne Plaza Resort Guam’s Beachfront BBQ Buffet Dinner & Cultural Show is nightly at 6:00pm, every day except for Wednesday. Marvel at spectacular dancers from Micronesia and Polynesia as you enjoy your delicious dinner.

Transportation

DO YOU OFFER A FREE SHUTTLE SERVICE FROM THE AIRPORT?

We offer a shuttle service for pick-up and drop-off between the airport and hotel for 12 USD each way.

Please see our Location page here for more information on transportation options to our resort.

HOW DO I GET TO CROWNE PLAZA RESORT GUAM?

Please see our Location page here for more information on transportation options to our resort.

HOW FAR AWAY IS CROWN PLAZA RESORT GUAM FROM THE AIRPORT?

Crowne Plaza Resort Guam is located in Tamuning, approximately 2.9km or 10 minutes drive away from Antonio B. Won Pat International Airport.

Others

DO YOU HAVE FREE WI-FI?

All guests can access complimentary high-speed Wi-Fi during every stay.

HOW MUCH IS THE SERVICE FEE AT THE RESORT?

At Crowne Plaza Resort Guam’s restaurants and bars a 10% service charge is added to the dining fee.

ARE ANY PETS ALLOWED TO STAY?

Pets are not permitted on the Crowne Plaza Resort Guam property, however service animals are accepted as required by US law.

CAN I PAY BY CREDIT CARD?

Yes, all major credit cards are accepted at Crowne Plaza Resort Guam.

WIll I EARN POINTS FOR IHG® REWARDS CLUB?

Guests who book and stay at Crowne Plaza Resort Guam will be able to earn and redeem points as well as other rewarding benefits available to IHG® Rewards Club members only. Check offer here for more information. Please present your IHG ® Rewards Club Card or number if you wish to earn the points.

HOW FAR IS IT TO THE NEAREST SHOPPING AREA?

The Tumon Sands Plaza and T Galleria by DFS Guam are located within a convenient 15-minute walking distance or 5-minute driving.

CAN I BOOK TOURS & EXCURSIONS FROM YOUR RESORT?

Our Concierge is more than happy to assist our guests to book a variety of tours and excursions provided by popular tour operators in Guam.

WHAT IS GUAM'S POWER VOLTAGE? WHAT ADAPTER IS REQUIRED?

In Guam the power plugs and sockets are plug Type A and Type B. The standard voltage is 110 volt and the frequency is 60 Hz.

IS THERE A CASINO IN GUAM?

Guam does not have a casino due to the local laws.

DOES THE HOTEL OFFER A MONEY EXCHANGE SERVICE?

Yes, please visit the Front Desk.

WHAT IS GUAM'S TIME ZONE?

It is GMT+10 or Chamorro Standard Time.

1 hour ahead of Japan and Korea

2 hours ahead of China, Philippines, Taiwan

13 hours* ahead of New York

16 hours* ahead of Los Angeles

19 hours* ahead of Hawaii

*Add 1 hour during daylight savings

WHAT IS THE GUAM ESTA / VISA REQUIREMENT?

A passport holder of the countries participating in the Guam-Commonwealth of the Northern Marianas Visa Waiver Program (Guam-CNMI VWP) does not need a visa to travel to Guam or the Northern Mariana Islands for up to 45 days for sightseeing or business purposes.

However, U.S. Customs and Border Protection (CBP) highly recommends applying for ESTA when traveling to Guam to speed up the immigration screening process. It will also shorten the waiting time after arrival at Guam International Airport.

Countries participating in the Guam-Commonwealth of the Northern Marianas Visa Waiver Program (Guam-CNMI VWP): Australia, Brunei, Hong Kong, Japan, Malaysia, Nauru, New Zealand, Papua New Guinea, South Korea Singapore, Taiwan, United Kingdom.

Note: Holders of Taiwan passports may travel to Guam or the Northern Mariana Islands only on direct flights from Taiwan, with no layover. They are required to carry their national ID cards and Taiwan passports.

We recommend checking the U.S.Government ESTA Online center for the latest information on Guam travel requirements.

ARE THERE TAXIS IN GUAM?

Yes, there is a few taxi services in Guam.

Please see the Location page here for directions and alternative transportation options between Guam’s International Airport & Crowne Plaza Resort Guam.

TRAVEL ADVISORY:  Our response to COVID-19 and expanded IHG Way of Clean

Crowne Plaza Resort Guam is under renovation in 2021 and will reopen in mid-2021
The rebranded Crowne Plaza Resort Guam will reopen with 322 fully renovated rooms, a Club Lounge, fully refurbished public areas, and a refreshed focus on its garden, with 2 new swimming pools as the main feature. Underpinned by its IHG Clean Promise, Crowne Plaza Resort Guam will be committed to high levels of cleanliness, which means clean, well-maintained, clutter-free rooms that meet its high standards. Please accept our apology for any inconvenience this may cause and our sincere thanks for your patience and support.

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