Hotel Exterior


Your privacy is important to us

Crowne Plaza Resort Guam takes the issue of safeguarding your privacy very seriously. We have created this Privacy Policy in order to better familiarize you with the information we collect from hotel guests and website visitors, and the way in which Crowne Plaza Resort Guam uses this information to better serve the needs of our guests.


The types of personal information that we collect include:
  • Your name, gender, home and work contact details, business title, date and place of birth, nationality, passport and visa information;
  • Guest stay information, including, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room, holiday preferences, amenities requested, facilities or any other services used)Telephone numbers dialed, faxes sent/received or receipt of telephone messages when connected to the telephone services we may provide guests during their stay;
  • Your credit card details;
  • Any information necessary to fulfill special requests (e.g. preferences that require specific accommodations, purchase of goods and services);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
  • Contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners).

Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers). For example, if we know your name and postal address, we may request your email address from your travel agent.We may collect this information through a variety of ways, including from you directly, from our Authorized Licensees, from third parties with whom we do business (e.g., such as travel agents, airlines, event planners or similar providers).Occasionally, you may be requested to provide personal information about others to us (for example, individuals for whom you are making a reservation). In such cases, we rely on you to obtain such other persons’ consent for disclosing their information to us which we will use in accordance with the terms of this Statement. You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.


We may use personal information in a variety of ways, including through personal contact, via our Websites, through emails and correspondence, and through third parties, such as travel agents and other business partners. We use personal information for the purposes we have disclosed to you, or as permitted by law. In general, we use personal information in order to:

In general, we use personal information in order to:
  • Provide the services your requests, such as to facilitate reservations, send a confirmation, send you a pre-arrival message and provide other information about the area and the hotel;
  • Provide you with information about meetings, event or celebration planning and access to specific account information for administrative purposes;
  • Send you periodic customer satisfaction, market research or quality assurance surveys;
  • Service your account and services preferences;
  • Understand your and other customers’ needs;
  • Learn about our markets and improve our products and services;
  • Comply with regulatory and legal obligations;
  • Assist with the planning of meetings and events;
  • Protect our rights and property.


As part our commitment to Excellent Standard service at our property, our staff members occasionally record details of guest preferences and other personal information about our guests in order to provide a more personalized experience on future visits. This might include your meal or pillow preferences, anniversary dates or other things that make your stay more comfortable. This information is made available to our property. If you wish to opt out of this program or have any preferences you would like us to make note of, please let us know at any time.


We may disclose personal information in the following ways:


The personal information you provide to us for making a reservation is made available for the purpose of meeting your reservation request.

After your stay, we retain your personal information including details of your stay, room/accommodation type and amenities used.

Travel Related Services

To provide you with a single source for purchasing packages that include other travel-related services such as airline tickets or rental cars, including those offered by Authorized Licensees, we have entered into agreements with select reputable third-party companies that sell our products which require them to secure your personal information and , to use it only to execute the transactions you request. Any personal information you provide to these third parties will be controlled by each of them and is subject to their respective privacy statements and practices.

Third Party Service Providers/Processors

Crowne Plaza Resort Guam uses the services of third party processors, such as market researchers, fulfillment houses, email service providers and mail houses that process mail and communications and including in some cases, for Authorized Licensees. These parties are contractually prohibited from using personal information for any purpose other than for the purpose Crowne Plaza Resort Guam specifies. We may disclose your personal information in relation to the reorganization, sale or disposal of all or a part of our business or assets, joint ventures, and related business transactions, including in relation to audit, or reporting and other regulatory requirements. Any successor or assign may use your personal information for the same reasons as set out in this Statement.

Crowne Plaza Resort Guam will disclose personal information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Crowne Plaza Resort Guam guests, visitors, associates, or property (including our Websites), or to others.


Crowne Plaza Resort Guam and our third party marketing partners may use cookies, invisible pixels, local shared objects (i.e., persistent cookies) and web beacons to obtain information about Websites users. Cookies are small text files that are placed on a computer or mobile device when you visit a website or use an app. Our Websites may receive and store certain information automatically based on your browser settings, which may include your browser type and operating system, the web pages viewed, IP addresses or unique device identifiers associated with mobiles devices, and sites visited before or after visiting our Websites. You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser’s Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser but also in areas that are app-specific, which cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. If you do not accept cookies, some features, services or activities that are available on our Websites may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content. We use the following types of cookies on our Websites and apps:

Session cookies which are automatically deleted once you close your browser. HTTP request header information in order to make our Websites function correctly and to personalize content presented to you, better understand how visitors use our Website and how we can better meet your needs.

Throughout the online reservation process to remember dates used in hotel searches, check room availability and fulfill the reservation.

Allow registered users to sign in without typing their email each time.

Measure usage of various pages on our Website to help us make our information more personalized and easily accessible.

Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.

Track customer response to Crowne Plaza Resort Guam advertisements and Website content.

Determine your browser’s ability to receive HTML email messages to determine the appropriate format for you to receive and read the email.

Serve ads through third-party advertising technology when you visit our Website and sites upon which we advertise. In the course of serving our advertisements to you, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on your computer or device, provided by our ad-serving providers, to help manage our online advertising and which recognize when a device visits our Websites, to learn which banner ads bring users to our Websites and to track whether a reservation is made. The information our ad-serving providers and we collect through this technology is not personally identifiable but is used to create a profile which allows the ad-serving provider to serve adverts targeted towards you and your interests across the ad-serving network.


Our Websites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to any of our Websites, we will take reasonable steps to delete the information. We do present information regarding Kids program on our Websites for the reference of adults that are interested in activities at our Hotel for children. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it and/or request that no further personal information about your child is collected or you have any questions or privacy concerns please email the Crowne Plaza Resort Guam at or send a letter to:

Crowne Plaza Resort Guam

Attn: Information Protection and Privacy Dept.

801 Pale San Vitores Road,

Tamuning, Guam 96913


Our intention is that you should only receive email communications that will be useful to you and that you want to receive, so we provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications, offers, and promotions and research surveys. You can unsubscribe from any of our email programs by visiting the unsubscribe page or by following the instructions in relation to opting out of future emails in any email you receive from us. You may also opt-out online of Crowne Plaza Resort Guam emails by sending a letter to:

Crowne Plaza Resort Guam

801 Pale San Vitores Road,

Tamuning, Guam 96913

Please allow 10 business days for us to process your opt-out.


We treat the personal information you provide to us as confidential and take reasonable steps, including standard industry safeguards to protect your personal information from accidental deletion or loss and unauthorized access, disclosure or modification. When you submit personal information to us via our Websites, it is transferred over a Secured Sockets Layer (SSL) connection, provided you are using an SSL enabled browser or device.


If after reviewing this Statement, you have any questions or privacy concerns please or would like to submit a request, send an email to Crowne Plaza Resort Guam at or send a letter to Crowne Plaza Resort Guam 801 Pale San Vitores Road, Tamuning, Guam 96913

Where allowed by law, you may also use the above email or postal addresses to request access to personal information held about you. Such requests will be processed in line with local laws, and there may be circumstances where we are unable to provide access where it is legally permissible to do so, including where the information contains legal privilege, is a security risk or would compromise others’ privacy or where it is commercially proprietary. You may also ask us to update information we hold about you where you believe it is incomplete, inaccurate or out of date.

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