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OUR SERVICES

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Resort Services

Additional services and amenities are offered by Crowne Plaza Resort Guam to elevate the comfort of your stay with us in Guam, and provide you with a home away from home. The services listed are available to all guests at Crowne Plaza Resort Guam, and we invite you to contact the Front desk to obtain further information or request specific services. Our friendly staff will endeavor to meet your request within our resort and staff’s capabilities, and ensure you have a delightful experience.

Check-in & Check-out time

Check-In Time

CHECK-IN: 3:00pm

Early check-in is subject to availability and may incur a charge.

EARLY CHECK-IN:
After 1:00pm: No additional charge.
10:00am – 1:00pm: Additional charge of 50% of the room rate + 11% tax.
Before 9am: Additional charge of 100% of the room rate + 11% tax.

Check-Out Time

CHECK-OUT: 12:00pm

Late check-out is subject to availability and may incur a charge.

LATE CHECK-OUT:
Extending to 2pm: Additional charge of 30% of the room rate + 11% tax .
2pm – 5pm: Additional charge of 50% of the room rate + 11% tax.
After 5pm: Additional charge of 100% of the room rate + 11% tax.

Extra Bed

Price: 45 USD + 11% tax per night.

Available for all room types. Only upon request, and subject to availability. Maximum 1 extra bed per room.

An extra bed is required for ages 12 and up, whilst children 11 years and under can share with adults in the existing beds if that is preferred.

Baby Crib

BABY COT
Price: free of charge

Available for all room types. Only upon request, and subject to availability.

In-room service

Laundry service

Our laundry service is available 7 Days, with collection before 9:00am delivered back to the guest’s room after 6:00pm on the same day. Collections after 9:00am will be delivered the next day.

A dry cleaning service is available via the front desk daily from 9:00am – 9:00pm.

Laundry & dry cleaning services incur a charge.

Note a self-service laundry is available on the 2nd Floor.

In-room dining

In-room dining service is available 7 days a week from 7.00am -10.00pm.

Internet Service

Complimentary WI-FI service is available throughout the resort’s public areas and all guest rooms.

Service

Amenities

Each room features the following amenities:

Flat-screen LCD TV
telephone
tea set
refrigerator
minibar
bedside central control
writing work desk
room temperature control
safety box
reading light
hair dryer
body soap
shampoo
conditioner
lotion
soap
toothbrush set
razor
towel
slippers
free high-speed Internet connection (wired/wireless)

On Request Items

The following amenities are available on request (Service fees may apply):

Playback-only [DVD] unit
FAX
humidifier
fan
fan heater
desk lamp
iron blanket
nightwear for children
extension cord
video cable
telephone wire
dual socket
overseas adapter
ice pack
thermometer
nail clippers
sewing kit
toothpaste
slippers

Guests Relations

Our staff are more than happy to assist with any queries or requests you may have during your stay with us. Our services range from recommending and booking restaurants, tours and attractions, entartainment shows, special events, and more.

Operation hours are 9:00am – 9:00pm daily.

Guestroom TV

Our guestrooms offer cable TV service with various channels including news, movies, sports, kids’ program, and more.

TRAVEL ADVISORY:  Our response to COVID-19 and expanded IHG Way of Clean

Crowne Plaza Resort Guam is under renovation in 2021 and will reopen in mid-2021
The rebranded Crowne Plaza Resort Guam will reopen with 322 fully renovated rooms, a Club Lounge, fully refurbished public areas, and a refreshed focus on its garden, with 2 new swimming pools as the main feature. Underpinned by its IHG Clean Promise, Crowne Plaza Resort Guam will be committed to high levels of cleanliness, which means clean, well-maintained, clutter-free rooms that meet its high standards. Please accept our apology for any inconvenience this may cause and our sincere thanks for your patience and support.

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