客房預訂
Hotel Exterior

常見問題

旅客的常見疑問。

客房

有無障礙客房嗎?

We have 3 guest rooms equipped with facilities for disabled guests. Most areas and facilities at the resort are accessible to people with disabilities.

辦理入住手續時需要我的身份證/護照嗎?

You will need to provide a valid photo ID issued by the government when checking in.

客房是否可以容納額外的折疊床或嬰兒床?要收費嗎?

A crib is available free of charge in the guest rooms, but an extra charge applies for a rollaway bed. However, some room types may not be able to accommodate extra beds or cribs due to space constraints.

Click here for more information, or contact Crowne Plaza Resort Hotel directly at +1 (671) 646 5880. Extra beds and cribs are available in limited quantities; please inquire at the time of booking.

幾歲的孩子可以免費住宿?

Children under 11 years old can stay free of charge using existing beds (an additional fee will apply if a rollaway bed is required).

客房裡有吹風機、熨斗和熨衣板嗎?

Hair dryers are provided in all guest rooms. Irons and ironing boards are available upon request; please contact housekeeping services.

房間裡有微波爐嗎?

微波爐可於入住前提出租借申請,視供應情況而定。由於微波爐數量有限,建議您於入住前提前聯繫我們,以獲取更多詳細資訊。

酒店完全禁煙嗎?

是的,本飯店為全館禁煙飯店,所有客房及陽台均禁止吸煙。

吸煙僅限於指定吸煙區域。如於客房或陽台內吸煙,將收取每次500美元的清潔費用。

指定吸煙區域:大廳入口左側區域草坪/花園區域最右側

我在酒店網站以外的第三方網站上預訂了客房,但現在我需要修改預訂,我該怎麼做?

If you booked using a third-party website, please contact your service provider directly to modify your booking.

酒店的入住和退房時間分別是?

The standard check-in time at Crowne Plaza Guam is after 3:00 p.m. local time, and the check-out time is before 12:00 p.m. Check-in and check-out times may vary for some accommodation packages; please refer to your booking confirmation for the most up-to-date information.

我可以預訂延遲退房嗎?

If you wish to book a late check-out (i.e., postpone your check-out time), an additional fee will apply, and room availability will also be affected. Please confirm your late check-out request at the time of booking.

Click here for more information.

我可以預訂提前入住嗎?

If rooms are available, you can pay an extra fee the day before your booking to secure early check-in. If rooms are available and are cleared by 3:00 PM on the day of your booking, you can check in free of charge on the day of your booking. Click here for more information.

在入住前或退房後是否可以寄存行李?

For your convenience, you can store your luggage at our concierge before check-in and after check-out.

如何直接取消度假酒店預訂?

Free cancellation is available if made more than 24 hours prior to check-in. Cancellations are subject to the resort’s cancellation policy. Please note that group bookings are subject to cancellation according to each group’s accommodation contract.

餐飲

是否有兒童菜單?

Yes, we offer a children’s menu so that kids can enjoy meals that suit their tastes. Please ask the restaurant staff for details.

餐廳是否提供客房服務?

Yes, the Crowne Plaza Resort offers 24-hour room service, 365 days a year.

餐廳是否有著裝要求?

關島皇冠假日度假酒店 The Terrace 餐廳要求賓客穿著休閒雅緻(Smart Casual)的服裝。餐廳內禁止穿著濕泳衣或攜帶毛巾入內。Infinity Bar 則可穿著較為輕鬆休閒的服裝。

餐廳是否適合素食主義者?

The Terrace 提供豐富的素食餐點選擇。如您有純素飲食需求,請於抵達時告知行政主廚,我們將竭誠協助您安排合適的餐點。

我需要提前預訂餐廳嗎?

Reservations are not mandatory. However, we recommend that you reserve a table in advance to avoid waiting.

設施

是否提供泳池毛巾?

Yes, pool towels are provided at the pool center.

是否有代客停車或自助停車嗎?

Our main parking lot offers self-parking.

我需要提前預訂停車位嗎?

Parking at our resort hotel does not require reservations and is free.

酒店附近是否有自動提款機?

Yes, there is a Bank of Hawaii ATM in the hotel lobby.

酒店提供什麼類型的夜間娛樂活動?

Infinity Bar 是關島唯一提供每週七晚現場娛樂表演的場所,為賓客帶來獨特的夜間娛樂體驗。您可以在欣賞現場表演的同時,享受飲品與海島夜生活氛圍。

交通

是否提供免費接機服務?

本飯店目前未提供免費機場接駁服務。賓客可搭乘計程車前往度假村,或聯繫我們協助安排機場接送。

我如何前往關島皇冠假日度假酒店?

Please visit the “Location” page here for more information on transportation options to our resort.

關島皇冠假日度假酒店距離機場有多遠?

The Crowne Plaza Guam is located in Tamunen, approximately 2.9 km from Antonio Ampat International Airport, a 10-minute drive away.

其他

是否有免費的無線網絡?

All guests can enjoy free high-speed Wi-Fi during each stay.

酒店的服務費是多少?

All restaurants and bars in the hotel charge a 10% service charge.

是否允許寵物入住?

Pets are not allowed in the hotel, except for guide dogs and assistant dogs.

是否可以使用信用卡付款?

Our reception accepts the following credit cards: VISA, Mastercard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ, Orico, SAISON, Aeon, debit cards, Edy, UnionPay, Alipay, and WeChat Pay. The hotel only accepts full payment upfront. Installment payments, bonus payments, and credit card payments are not applicable.

入住是否有IHG® 優悅會獎勵積分?

Pets are not allowed in the hotel, except for service animals as defined by U.S. law.

酒店距離最近的購物區有多遠?

關島皇冠假日度假酒店位於杜夢灣中心,距離 JP Superstore 約數分鐘車程,前往 Micronesia Mall(密克羅尼西亞購物中心)亦十分便利。賓客可輕鬆享受購物、餐飲及休閒娛樂。

酒店是否可以預訂周邊遊和短途旅行?

The hotel concierge is happy to assist guests in booking a variety of tours and excursions offered by popular travel agencies in Guam.

關島的電源電壓是多少?需要什麼適配器?

In Guam, power plugs and sockets use type A and type B plugs. The standard voltage is 110 volts and the frequency is 60 Hz.

關島有賭場嗎?

The hotel concierge is happy to assist guests in booking a variety of tours and excursions offered by popular travel agencies in Guam.

酒店提供貨幣兌換服務嗎?

本飯店不提供貨幣兌換服務。
但為方便賓客,酒店大廳設有 ATM,可供現金提領使用。

關島的時區是什麼?

Greenwich Mean Time (GMT+10, UTC+10) or Chamorro Standard Time.

1 hour ahead of Japan and South Korea,
2 hours ahead of China, the Philippines and Taiwan,
13 hours ahead of New York,
16 hours ahead of Los Angeles, and
19 hours ahead of Hawaii.

Daylight saving time is extended by 1 hour.

關島ESTA/簽證要求是什麼?

Passengers holding passports from countries participating in the Guam-CNMI VWP (Guam-CNMI Visa Waiver Program) can travel to Guam and the Northern Mariana Islands for tourism or business without a visa, with a maximum stay of 45 days.

However, U.S. Customs and Border Protection (CBP) strongly recommends that you apply for an ESTA (Express Entry Permit) when traveling to Guam to expedite the departure screening process. This will also shorten your waiting time upon arrival at Guam International Airport.

Countries and regions that have signed visa-free agreements for Guam and the Northern Mariana Islands include: Australia, Brunei, Hong Kong, Japan, Malaysia, Nauru, New Zealand, Papua New Guinea, South Korea, Singapore, Taiwan, and the United Kingdom.

Note: Passengers holding Taiwanese passports may only travel to Guam or the Northern Mariana Islands on direct flights from Taiwan and are not permitted to transit. Passengers must carry their National ID card and Taiwanese passport.

We recommend that you check the U.S. government’s ESTA online center (link to https://esta-center.com/ ) for the latest information on travel requirements to Guam.

關島有出租車嗎?

Yes, Guam offers taxi services.

Please click to view the “Location” page for directions and other transportation options between Guam International Airport and Crowne Plaza Guam.

旅行提示:IHG 清洁承诺。

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